We stand behind every installation. Here are our warranty terms — no fine print, no surprises.
When you choose Alternate Energy Hawaii, you're choosing a company that's been here for 33 years and will be here for 33 more. Every installation is backed by manufacturer warranties plus our own workmanship guarantee.
| Service | Equipment Warranty | Workmanship Warranty | Monitoring |
|---|---|---|---|
| Solar PV | 25-year panel & inverter warranty (manufacturer) | 10-year workmanship (AEI) | Lifetime via Enphase Enlighten or Tesla app |
| Battery Storage | 10-year Tesla Powerwall warranty | 10-year workmanship (AEI) | Tesla app real-time monitoring |
| Air Conditioning | 12-year compressor, 5-year parts (Mitsubishi) | 24-month labor warranty (AEI) | — |
| Solar Hot Water | 10-year collector warranty (manufacturer) | 10-year workmanship (AEI) | — |
| Roofing | Up to 50-year CertainTeed warranty | 10-year workmanship (AEI) | — |
| EV Chargers | Per manufacturer (typically 3-5 years) | 1-year workmanship (AEI) | — |
| Electrical | Per component manufacturer | 1-year workmanship (AEI) | — |
Manufacturer warranties cover defects in materials and workmanship of the equipment itself. Panel warranties also guarantee minimum power output over time (typically 92% at year 25). We work directly with manufacturers on any warranty claims.
Our workmanship warranty covers the quality of our installation — roof penetrations, electrical connections, mounting hardware, wiring, and all labor. If anything we installed fails due to our workmanship, we fix it at no cost to you.
Warranty service inquiries are acknowledged within 24 hours. Non-emergency warranty service is scheduled within 1 week. Emergency issues (system completely down) are prioritized within 48 hours.
Call us, describe the issue, and we handle everything. We coordinate with manufacturers for equipment warranties so you don't have to. One call, one company.
Our workmanship warranty may be voided if:
We always attempt to work with customers even in edge cases. Call us to discuss your situation.
Simply call our office at (808) 842-5853 or PV tech support at (808) 380-6845. Describe the issue and we'll determine whether it falls under equipment warranty, workmanship warranty, or is a service call. Warranty work is performed at no cost to you.
Our standard service call fee is $250 + tax. This fee is waived for all warranty-covered work. If we determine during a service call that the issue is covered by warranty, you will not be charged. If the issue is outside warranty, we'll discuss the cost before proceeding.
Equipment manufacturer warranties (panels, inverters, Powerwall) are typically tied to the system and transfer with the home. Our AEI workmanship warranty is also transferable to new homeowners. Contact us when selling your home and we'll update our records.
Equipment specs, pricing, and the installation process
Meet the crew and see our credentials
Real results from Hawaii families
See your system size and savings
33 years of standing behind our work. Get a free estimate with clear warranty terms upfront.